If you have a bike that has a recall notice on it, and it requires the ECU to be re-flashed/updated, you should contact us before it goes to the Dealer for the ECU flash.
Please inform your customer before they take the bike back to the Dealer for the recall.
Part A: Recall has not yet been done
(guaranteed to get your Keys returned)
We have a process in place to assist you in returning the ECU to stock before the recall, and re-flashing it after you get it back from the dealer. We need to identify the ECU in your records before it gets re-flashed by the dealer. Once it has been flashed during the recall, the Bin File is erased from the ECU, this includes any Bin File Keys, and Racetools Keys.
When you then reconnect the ECU to the software, it has no way to know if this is a new ECU, a recalled ECU, or the same ECU. It will be identified as a new, un-flashed ECU, and will require a new Key to write to it again.
If you have your own WR hardware, you can do this yourself. If you have had your bike tuned by a Woolich Racing - Tuning Partner, then you should return to them for the 1-6 steps (identification and rewrite with stock file), and return back to them after the recall has been completed, steps 8-10, (new part number, and re-issue of Keys)
Please make sure you have a backup of your bin file before starting.
Do not skip ahead after sending in your ECU read-out, please wait till you have confirmation back before you proceed with the 'return to stock'.
The ECU Recall Process:
- Read your ECU out, and go to Tools > Send bin file to Woolich Racing.
- Reply back to let us know it has been sent in.
- Once we have confirmed your readout, we record this on your WR account.
- You can use the Tools > Return to Stock option.
- Reply back to let us know it has been completed,
- Once we have confirmed the return to stock, we record this on WR account.
- You can now take the bike to the dealer for the recall.
- When you get the bike back, you do a read of the ECU and send it in.
- We confirm the new ECU read, with the details recorded on your account, and re-issue your Key(s).
- You can update your bin file to the new part number, and write it to the ECU.
The first step is to Read your ECU and Send it in to us through the software, and
Open a Support Ticket when sent.
Part B: If the Recall has already been completed before contacting Woolich Racing.
(no guarantee that keys can be returned)
If you have a customer that comes in and says the recall has already been done, then the following applies.
If the recall has already been done, then the Bin File Key (and any Racetools Key) have been erased from the ECU, and we have no way to know if this is a new ECU, or if it has been flashed with Woolich before.
In this case we can only assist if you can provide the following 3 things:
- The date of the FIRST, and LAST time you flashed this ECU. (preferably both, but at least one date)
- Some evidence of the recall done on this bike/ECU? (Dealer documentation given to the customer after the recall is done, showing the date, the bike details, and the recall completed).
- A direct read out of the recalled ECU, sent in to Woolich within the software. (Tools menu > Send Bin File to Woolich)
If you can provide those items, and we can match the information given to the ECU flashing records on your account, then we should be able to re-allocate the Key, so you can write back to this ECU.
If you are unable to provide all 3 items, then a New Key will be required to write to this ECU again.
Hopefully this clears up any questions regarding this or other recalls that require the ECU to be flashed by the Dealer.
These Support Center articles may also be of interest to you: