| Support Center Items |
 I have made a purchase but I can't login |
After you have created a Woolich Racing account and made a purchase on our website, your account will be automatically verified assuming that the same email address is used for both the account as well as the purchases.
This is done when your Order is process and packed, your account will be checked and verified.
This means you will get access to the software, and you can watch the video guides before your Package arrives. This is also the perfect time to complete the Woolich Foundations Training Course (free) which will guide you in the basics of how to lookup ECU part numbers, check harnesses, how to find answers to common questions and general guidelines for using the Woolich Racing equipment and software.
If you have ordered over the weekend, then your order will be processed and shipped on Monday.
If your account has failed automatic verification, it is usually because some details on your Woolich Racing account, or PayPal address, or your geolocation details, do not match up, and your account will require manual verification. If this has happened, or if your account has not been verified by the time you have received your package, then please Open a Support Ticket.
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| Do You Support ECU Flashing for Harley Davidson? |
Woolich Racing does support flashing of ECUs for several Harley Davidson ranges including Dyna, Softail, Sportster, Street, Touring, V-Rod and Pan America amongst others.The technical skill level required to flash these ECUs is a little higher than for many of the other manufacturers so access to these products is currently limited to professional tuners. If you are a professional tuner and would like to know more or if you would like us to connect you with a Woolich Racing-Harley Davidson tuner in your area, please open a support ticket and let us know how we can help.
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| Why Can't I Download the Free WRT Software? |
Woolich Racing provides the Woolich Racing Tuned software completely free of charge for all verified Woolich Racing customers to use. This means that anyone who has purchased all of the components required to start using the Woolich Racing Tuned software to write to their ECU will be provided access and will be able to download the free software.
A 'verified' customer is someone who has fulfilled the following requirements: - Has a current active Woolich Racing Account
- Has purchased one of our Tuning Packages required to start using the software (i.e. a tuning package including harness and communication interface)
The normal process is that a customer would make a purchase from our website, and after paying with PayPal, create a new Woolich Racing account under the same PayPal verified email address and mailing address. This then automatically assigns those products to, and verifies your WR account (i.e. account belongs to a real person with a real email and physical address).
This is an automatic process but it only works if the same email address is used for the account as well as the purchase. If a different PayPal email address is used, the automatic verification will fail and your account will need to be manually verified. If the email addresses for your Woolich Racing account and PayPal account are different please open a Support Ticket and let us know which accounts you are using and what equipment you have purchased - this will help us manually verify you account.
After your account is verified you will be able to login - Woolich Racing Customer Login - and download the free Woolich Racing Tuned software. Any future purchases that you make using your PayPal email will also be automatically credited to your Woolich Racing account.
Once your account is verified you will have access to:
- Woolich Racing Account (used to log into the website and the Woolich Racing Tuned software)
- Download and install the free Woolich Racing Tuned software on up to 3x Windows PC's
- User Guides and Installation Manuals which are relevant to your purchases
- Customer submitted MapShare Files.
- 24hr / 5days a week support through our Online Ticketing Support System handled by our Australian, UK, EU, and USA support staff, around the clock.
Unfortunately, we do not give access to the free software without a customer having the means to flash an ECU. (i.e. a Woolich Racing interface, Harness and a Bin File Definition/Key.)
These Support Center articles may also be of interest to you:
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| How do I purchase Bin File Definitions for use within the WRT software? |
Every ECU has information that is used to control the vehicle, this information is saved in a binary or 'bin' file. In order to read or write to an ECU we need to know how the information is stored and this information is contained in a Bin File Definition. Bin File Definitions are made available by Woolich Racing for all supported models.
The video below and the information provided in this page provides an overview of the Bin File Definition purchase and download process.
There are a few different ways that you can purchase Bin File Definitions for use within the WRT software: - Purchase as part of a package with an USB Interface/Log Box, Harness and USB Cable from within the Products Page.
- Purchase Bin File Definitions as a single item from within the Products Page.
- Purchase a set of Bulk Keys a discounted rate, which you can allocate to a bin file definition later.
To access the Bin File Definitions through the first two methods, please click on the make and model of the bike you’re interested in. The package (1) should be at the top of the list of products, while the Bin File Definition (2) as a single item is listed further down the page. To purchase simply click the ‘Buy Now’ button and continue through the check-out process.
For the third method, please refer to our article on how to Purchase Bulk Bin File Definition Keys. If you purchase the Definition/Key using the same email as your account, your products will automatically apply to your account and will be available straight away. If you have purchased under a different email, you will need to contact us to have it allocated to the correct account manually.
We are regularly adding support for new bike models in the Woolich Racing Tuned software. To be notified when these products are listed, please subscribe to our email updates to be notified when this occurs.
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| How do I change/update my account login or details? |
To change or update the login details for your account (eg. change to a different email address), the request must be submitted from the registered email address that is currently being used for your account login.
We can only act on a request from the account's registered email address, this is to protect your account from misuse.
If you wish to change your email address or other details, please send an email from your account's registered email address to support@woolichracing.com requesting the change to your account details.
These Support Center articles may also be of interest to you:
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| My Woolich Account is now Locked/Disabled |
Your Woolich Account is only enabled once your purchase of an ECU flashing Kit is processed.If you have not purchased a complete Flashing Kit, your account will not be verified or enabled.
If you have not used your account for more than 12 months, the account will auto-disable to protect your account. You can simply open a Support Ticket, and request it be re-enabled.
If you enter the wrong password 3 times in a row, your account will auto disable to protect your account against unauthorised access. You can simply open a Support Ticket, and request it be re-enabled. We will do a quick security check before re-enabling.
We do monitor accounts for abuse/hacking, and any account seen abusing the system, or attempting to hack or bypass software functionality will be permanently locked without notice, and you will forfeit any unused keys, and all products will no longer be able to be transferred to a new owner.
These Support Center articles may also be of interest to you:
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| I don't have a PayPal account. How can I pay? |
You can still make purchases on our website even if you do not have a PayPal account. Simply click the 'Debit or Credit Card' on the checkout page.
Then you will be able to enter your card and address details, and make your payments:
These Support Center articles may also be of interest to you:
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| Account menu in the WRT software - Video Tutorial |
This video explains the various functions of the Account Menu in the Woolich Racing Tuned software.
These Support Center articles may also be of interest to you:
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| How long does it take for shipping? |
Woolich Racing offer two types of shipping for international customers, Standard Airmail and Express Courier. The conservative estimated delivery times for these shipping methods are:
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Standard Airmail with no Tracking: 14 - 28 days
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Express Courier with Tracking: 4 - 14 days
Please note that if you opt for standard airmail without tracking that we cannot hold any responsibility for that item once it's posted. However, if
requested, we will provide evidence that the item has been sent. If you live in a country with an unreliable postal system, we strongly advise that you
consider this before selecting your level of postage. NOTE: For customers in countries which have a Woolich Racing Distributor (UK, EU, North America, Australia), please contact your sales representative for shipping delivery estimates. These Support Center articles may also be of interest to you:
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| Do I need to Login to the Woolich Racing Tuned (WRT) software each time I open it? |
You will need to login to the Woolich Racing Tuned software when you initially download and install the software. This login is the same one that you use to access the Woolich Racing website. When you first login you will also be required to read through our Software Licence Agreement and then click 'I Agree' in ordeto complete the login process.
You typically do not need to login each time you open the software, but you may be periodically asked to login after a software update.
If you choose the Account menu > Logout option, then you will need to login the next time you start the WRT software.
When logging out, all stock bin files are removed, and when you start the software again, and login, you will need to re-download them to the software.
To download Bin Files and Keys after logging out, and back in, you need to click: Account menu > Download Bin File Definitions, and Account menu > Download Keys.
These Support Center articles may also be of interest to you:
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| How many computers can I use my WRT account on? |
You are able to use your WRT account on a maximum of 3 computers at the same time.
Your computer count will increase if you install the WRT software onto another PC. If you upgrade your PC to a newer version of Windows, such as Win10 or Win11, this may also count as a 'new' computer by the software.
The account will be auto-locked if you attempt to use the software on more than 3 computers.
If you are no longer using the WRT Software on one of your PC's, it is recommended that you uninstall the software, to avoid your computer count increasing again, and your account being auto-locked.
Please contact us with your account details if this happens as we are able to remove computers from your account.
These Support Center articles may also be of interest to you:
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| Step-by -step guide to choosing the right hardware. |
In this guide we will show you how to select the correct hardware to purchase.
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Go to the Products page and select and make of your bike by clicking on the image of either the Suzuki, Kawasaki, Yamaha, Honda, Ducati, BMW, Triumph or Harley Davidson*.
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The model list will be displayed. Select the model and year of your bike. If your bike does not appear, please head over to the Subscribe to Email Updates page to register. This will allow us to notify you when your make and model is added.
- You will require a USB Interface or Log Box package (What’s the difference between a USB Interface and a Log Box Interface?), a harness to connect the Interface to your bike, a USB cable, and a Bin File Definition for your bike. To make things easy we have packages available which contain all of these items for each make and model of bike listed.
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Select and Purchase the package relevant to your bike.
Note: Not all makes and models will have the Log Box/Autotune Packages available, if they don't support live engine data. *Harley Davidson packages are currently only being sold to approved tuning shops. These Support Center articles may also be of interest to you:
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| Why do I need to buy a Bin File Definition? I already own the Bin File in my ECU. |
The 'Bin File' and the 'Bin File Definition' are two very different types of files and the terms are sometimes misused which can lead to some confusion about what they are and how they are used.
A Bin File (or binary file) is written to every ECU and contains all of the information needed to control the specific vehicle that the ECU was manufactured for. The bin file contains maps for eg. fueling, ignition timing etc and the location of these maps and other information is usually different for ECUs from different manufacturer/model/years but can also be different for ECUs from the same model of bike. The Bin File Definition is a file which details where all of the specific information for the ECU is stored. The Bin File Definition then contains all the information about the location of specific maps, limiters, etc and makes it possible to write to a specific ECU correctly. It is not possible to write to an ECU without having the corresponding Bin File Definition available also. When you make a purchase for your specific model of motorcycle you are not actually purchasing the Bin File, you are purchasing the Bin File Definition. The Bin File Definition is used within the Woolich Racing Tuned software, and it provides access for maps and settings allowing you to easily edit the Bin File within the Woolich Racing Tuned software. Without the Bin File Definition, you are not able to edit the bin file or make any changes to the ECU in your bike.
These Support Center articles may also be of interest to you:
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| Opening Bin File Definitions - Video Tutorial |
This short video demonstrates how to open a new bin file in the Woolich Racing Tuned software. It also
shows the process of purchasing a bin file definition from the Woolich Racing website.
These Support Center articles may also be of interest to you:
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| If I purchase a Bin File Definition from you, can I on-sell it once I’m done with it? |
Bin File Definitions are not transferable and ownership will remain registered to your account. The Bin File Definitions are essentially attached to the hardware (ECU, Race Tools, etc) and cannot be separated.
The details of this restriction are set out in the Woolich Racing Tuned Software License Agreement. We do however allow a one-off key transfer to another tuning account, for instructions on this please follow the link to the Key transfer process. If you have sold your bike and Woolich hardware to someone else, or purchased a second-hand Woolich hardware yourself, please advise us by Opening a new Support Ticket. In this case it may be possible to transfer ownership of the hardware and associated licence(s) (Bin File Definition Key, Race Tools key) to the new owner. These Support Center articles may also be of interest to you:
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| What Bin File Definitions are free with the WRT software? |
Bin File Definition Keys, or more commonly just called ‘keys’ are the licenses that are purchased and used to flash an ECU. A license used on an ECU grants unlimited flashing to that specific individual ECU. Unlike some other flashing companies, we have a large amount of ECUs that are either free and allow for unlimited flashing or they are able to be purchased once and then are free and unlimited after that.
100% Free to flash forever (included with purchase): - 2002-2020 Suzuki GSX-1300R (Hayabusa)
- 2007-2011 Suzuki GSXR 1000
- 2008-2020 Suzuki GSXR 750
- 2008-2020 Suzuki GSXR 600
- 2007-2012 Suzuki GSX-1300BK (B-King)
One-time purchase, then unlimited flashing: - 2005-2006 Suzuki GSXR 1000
- 2006-2007 Suzuki GSXR 750
- 2004-2005 Suzuki GSXR 750
- 2006-2007 Suzuki GSXR 600
- 2004-2005 Suzuki GSXR 600
- 2012-2014 Yamaha R1
- 2009-2011 Yamaha R1
- 2007-2008 Yamaha R1
- 2012-2016 Yamaha R6
- 2008-2011 Yamaha R6
- 2006-2007 Yamaha R6
Anything not shown in the above list requires one key for each individual ECU flashed. These keys are what let you flash an individual ECU as many times as you want. Typically, how shops approach this is they charge a flat fee for ECU tuning to cover their cost of the key as well as what they feel their work is worth. This would be in addition to the cost of the harness and dyno tuning time if tuning on the dyno is part of your service. This way, the customer’s ECU is tied to the tuner's account so if they ever need any changes in the future, they can bring their bike/ECU back to you and you’re familiar with everything, and you already have their map files saved. Bulk keys: Tuning shops can purchase Bulk Keys at a discounted rate. These keys are in a generic non-assigned state so they don’t have to worry about what to use them on at the time of purchase. They can then be assigned them to a specific model once the need arises. Additionally, these discounted files can be used on the models above that are a one-time purchase (unlimited models) further adding to the value of those models. (These discounted bulk keys cannot be allocated to race kit ECUs like EM Pro, KRT, HRC or YEC). These Support Center articles may also be of interest to you:
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| Returning unused Bin File Keys - Key Return Policy |
Woolich Racing, Key Return Policy, updated September 2022.
If you allocate a Key to unlock a definition on your account, so you can access an ECU, or want to look at the mapping for another model, we don't offer any un-allocation of that key. It can only be used to flash an ECU once allocated. Once a key is allocated, it is non-reversible, with only a few exceptions.
While we have previously allowed the un-allocation of keys for more broad reasons, unless there is a specific and justifiable reason for doing so, we will not be releasing these keys in future. Examples of where we would make an exception:
- If you accidentally double allocated - which is something only inexperienced users of the software would generally do; - If you have allocated a key and have been unable to proceed because of a fault of the software. *1 - If we have requested you to allocate a key so you can read the ECU; and - If you needed to allocate a key to enable a key transfer.
*1 A software fault does not include the following: - If we do not have your part number, as you can check what part numbers are available before you allocate any keys. *2 - There is a physical connection issue with your harness, or installation of the harness. - You have not attempted to troubleshoot the cause of the problem.
*2 Some models require the ECU to be read out to identify the Part Number, this would be considered an exception only for the first key allocated, to unlock that model so the ECU can be read.
NOTE: Keys used to unlock an Unlimited Definition, can not be returned, as your account is gaining the ability to flash unlimited ECU's.
The software was never designed to have keys un-allocated and while we have tried to accommodate our customers in the past, due to the enormity of the requests we receive, we can see it has become a normal practice when it should be an exception. This also allows us to have greater focus on genuine support issues.
Basically, we are asking Tuners to be a bit more responsible when allocating Keys. Check the bike details, and confirm the part number of the ECU, look it up in the software, and confirm what definition it belongs to, before allocating any keys.
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| I have a bike/ECU that was flashed by another Woolich tuner, how do I transfer the Key to my account? |
Bin File Definition Keys are a kind of license that allows a Woolich Racing account to communicate (read/write, etc) with a specific ECU. These keys are locked to the account that originally purchased them and then flashed the ECU.
A one-time Key Transfer is available to transfer the key to a new tuner, this is allowed so that a private owner can either tune themselves or can take the bike to a professional tuner who also has a Woolich Racing account.
Here are the instructions for requesting a Key Transfer: - Ensure that the computer running the Woolich Racing Tuned software is connected to the internet.
- Connect the harness to the ECU
- On-bike harness needs to be installed as per the User Guides
- Bench harness needs to be connected to ECU and powered using a 12V power supply
- Connect the communication interface (eg. Log Box or USB) to the ECU using the appropriate harness
- Connect the communication interface to the computer using the provided USB cable
- Turn on the 12V power to the ECU
- Switch on the ignition if using an on-bike harness
- Turn on 12V power supply if using a bench harness
- Start the Woolich Racing Tuned software and click on the 'New' button
- Select the Manufacturer (1), Model (2), Year (3) and ECU Part Number (4) for the ECU you wish to read as per the screenshot below. Click on 'New' (5) to open the bin file
You will already need to have access to this bin file definition in order to open the file. If not you will need to purchase a Key for this definition, or allocate a bulk Key to unlock it in the software. The key can be returned once the transfer is completed.
(NOTE: Returning the first Key only applies to Keyed Definitions. Keys used to unlock an Unlimited Definition, can not be returned, as your account is gaining the ability to flash unlimited ECU's)
Read the ECU as per normal by clicking on the 'Read ECU' button and following the prompts as shown below.
Once read out, DO NOT SAVE THE FILE! If the file is saved then this transfer request will be invalid and must be repeated from Step 1 above.
You can always read the ECU again, and save the file after the transfer request is complete.
If you see a message that the ECU has been TuneLocked, you can still transfer the Key by clicking Cancel, and then click OK on the Request Key Transfer, then skip to the end of these steps. You just will not be able to read out the current tune, and will have to use the transferred Key with a New Bin File to start tuning again.
Click on the " Tools" drop-down menu in the software and select, " Request Key Transfer".
The software will do some checks, and if successful, you will receive a popup window letting you know it has been successfully submitted. You will be prompted to submit a support ticket, but if you have already done this, you must reply to your email / ticket to advise that steps 1 - 11 have been completed and you have submitted the file to us.
- When we receive the support ticket reply, we will review the Key Transfer Request and will advise when this review / transfer is complete.
Note: Do not attempt to write to the ECU until after you have received confirmation that the Transfer has been approved, or you will write over the top of the current flash, using one of your own Keys.
Please reply back to your support ticket once you have requested the transfer, and we will let you know if it is eligible to be transferred.
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